Home Improvement Financing Customer Support Specialist

Regions Bank; Salt Lake City (UT); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Home Improvement Financing Customer Service Representative to provide telephone support for customer accounts. The role involves counseling customers on loan accounts, documenting conversations, and processing payments by phone, with duties across account maintenance and correspondence.

Work hours are Monday–Friday, with overtime eligibility per FLSA. Located in Salt Lake City, UT, this full-time position offers benefits including paid time off, a 401(k) match, and

Qualifications

• High School Diploma or GED required.
• Ability to observe stable and scrolling on-screen text and images accurately.
• Ability to detect verbal information and communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Provides telephone support for customers.
• Counsels customers regarding loan accounts.
• Documents conversations with customers and actions taken.
• Processes customer payments via phone.
• Performs customer account maintenance requests.
• Reviews and notes accounts for customer correspondence.
• Performs other assigned tasks when appropriate.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Teamwork

Microsoft Office

Education

High School Diploma or GED

Tools

ServLoan

Unifi

Job description

Regions Bank is seeking a Home Improvement Financing Customer Service Representative to provide telephone support for customer accounts. The role involves counseling customers on loan accounts, documenting conversations, and processing payments by phone, with duties across account maintenance and correspondence.

Work hours are Monday–Friday, with overtime eligibility per FLSA. Located in Salt Lake City, UT, this full-time position offers benefits including paid time off, a 401(k) match, and