Home Improvement Loan Outreach Specialist

Regions Financial Corporation; Salt Lake City (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation in Salt Lake City, Utah, is seeking an entry‑level Home Improvement Financing Customer Outreach Specialist to call customers with home improvement loans and help ensure contractor and customer relationships stay strong.

You will work in a fast‑paced environment, provide excellent service, document interactions, and collaborate with management, sales, credit, and customer relations.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or related experience.
• Ability to multi-task in a fast-paced environment.
• Excellent customer service skills and communication (verbal & written).
• Strong typing skills with speed and accuracy.

Responsibilities

• Performs calls for applications with home improvement loans and assists in PC call processes.
• Maintains high level of customer service and accuracy; meets production levels.
• Reviews and updates accounts; documents interactions and project status.
• Recommends actions and escalates observations to Management, Sales, Credit, and Customer Relations as needed.
• Contacts customers to confirm project status and handles loan/project-related inquiries.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Typing speed & accuracy

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Regions Financial Corporation in Salt Lake City, Utah, is seeking an entry‑level Home Improvement Financing Customer Outreach Specialist to call customers with home improvement loans and help ensure contractor and customer relationships stay strong.

You will work in a fast‑paced environment, provide excellent service, document interactions, and collaborate with management, sales, credit, and customer relations.