Home Improvment Financing CSR

Regions Bank; Salt Lake City (UT); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Home Improvement Financing Customer Service Representative to provide telephone support for customer accounts. The role involves counseling customers on loan accounts, documenting conversations, and processing payments by phone, with duties across account maintenance and correspondence.

Work hours are Monday–Friday, with overtime eligibility per FLSA. Located in Salt Lake City, UT, this full-time position offers benefits including paid time off, a 401(k) match, and

Qualifications

• High School Diploma or GED required.
• Ability to observe stable and scrolling on-screen text and images accurately.
• Ability to detect verbal information and communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Provides telephone support for customers.
• Counsels customers regarding loan accounts.
• Documents conversations with customers and actions taken.
• Processes customer payments via phone.
• Performs customer account maintenance requests.
• Reviews and notes accounts for customer correspondence.
• Performs other assigned tasks when appropriate.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Teamwork

Microsoft Office

Education

High School Diploma or GED

Tools

ServLoan

Unifi

Job description

Job Description:

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides telephone support for customers


• Counsels customers regarding loan accounts


• Documents conversations with customers and actions taken


• Processes customer payments via phone


• Preforms customer account maintenance requests


• Reviews and notes accounts for customer correspondence


• Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED


• Ability to accurately observe stable and scrolling on-screen text and images


• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone


• Ability to operate a keyboard and mouse to type and make on-screen selections


• Ability to work at a computer for extended periods of time

Skills and Competencies

• Ability to learn additional systems including, ServLoan and Unifi


• Ability to multi-task and work in a fast-paced environment


• Ability to remain calm and focused in stressful situations


• Ability to work on a team


• Basic Microsoft Office Suite skills


• Excellent customer service skills


• Excellent verbal and written communication skills


• Strong attention to detail

Strongly preferred:

One year customer service experience

Hours:

Monday-Friday

8:30am-5:00pm

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,750.00 USD

Median:

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

• Paid Vacation/Sick Time


• 401K with Company Match


• Medical, Dental and Vision Benefits


• Disability Benefits


• Health Savings Account


• Flexible Spending Account


• Life Insurance


• Parental Leave


• Employee Assistance Program


• Associate Volunteer Program

Regions offers a benefits package that is flexible, comprehensive and recognizes that \"one size does not fit all\" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Salt Lake City UT LOB

Location:

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.