Home Improvement Financing Concierge

Regions; Salt Lake City (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Home Improvement Financing Customer Service Representative in Salt Lake City to provide telephone support for customers regarding account activity. This role works with Regions Home Improvement Financing to offer financing options and requires strong customer service and communication skills.

Typical hours Monday–Friday, with a base salary range and comprehensive benefits. The position emphasizes accuracy, documentation, and multitasking in a fast-paced environment

Qualifications

• High School Diploma or GED.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to detect verbal information and communicate verbally using headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods.

Responsibilities

• Provides telephone support for customers.
• Counsels customers regarding loan accounts.
• Documents conversations with customers and actions taken.
• Processes customer payments via phone.
• Performs customer account maintenance requests.
• Reviews and notes accounts for customer correspondence.
• Performs other assigned tasks when appropriate.

Skills

Customer service

multitask

Teamwork

Verbal/written communication

MS Office

Education

High School Diploma or GED

Tools

ServLoan

Unifi

Job description

Regions Bank is seeking a Home Improvement Financing Customer Service Representative in Salt Lake City to provide telephone support for customers regarding account activity. This role works with Regions Home Improvement Financing to offer financing options and requires strong customer service and communication skills.

Typical hours Monday–Friday, with a base salary range and comprehensive benefits. The position emphasizes accuracy, documentation, and multitasking in a fast-paced environment