Home Improvement Customer Service Specialist — Flexible Schedule

Lowe's; Matthews (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades

Job summary

Lowe's in Matthews, NC is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement needs. You will interact with customers throughout the day, assist with product selection, and ensure all customer needs are met.

This role offers a path to growth, flexible scheduling, and benefits including health insurance, tuition assistance, a company-matching 401(k), an Employee Stock Purchase Program, and a 10% associate discount.

Qualifications

• 6 months experience using a computer and basic arithmetic (addition/subtraction).
• 6 months experience with common retail technology (smartphones/tablets).
• Ability to stand for long periods and lift up to 25 lbs.
• Reading, writing, and basic math skills are required.
• Bi-lingual skills are a plus.

Responsibilities

• Welcome customers to Lowe's and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Restock shelves and replenish supplies as needed.
• Process orders and deliveries accurately and on time.
• Cross-train in other store areas to support customer service.
• Prepare department merchandise per customer needs (e.g., paint, pipe, wood, drywall, blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

multitasking

Tools

Retail tech devices

POS system

Job description

Lowe's in Matthews, NC is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement needs. You will interact with customers throughout the day, assist with product selection, and ensure all customer needs are met.

This role offers a path to growth, flexible scheduling, and benefits including health insurance, tuition assistance, a company-matching 401(k), an Employee Stock Purchase Program, and a 10% associate discount.