Home Improvement Customer Service Pro (Flexible Schedule)

Lowe's; Palmyra (Lebanon County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products for home improvement projects. You’ll assist with locating merchandise, answer questions, and ensure a positive shopping experience in a fast-paced store environment.

You may cross-train in different departments and handle tasks like stocking, processing orders, and aiding customers at checkout. This role emphasizes accessible customer service and teamwork.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual

Retail technology

Tools

Retail technology

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products for home improvement projects. You’ll assist with locating merchandise, answer questions, and ensure a positive shopping experience in a fast-paced store environment.

You may cross-train in different departments and handle tasks like stocking, processing orders, and aiding customers at checkout. This role emphasizes accessible customer service and teamwork.