Home Improvement Customer Service Pro

Lowe's; Yakima (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match and Employee

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to greet customers, locate products, and ensure a smooth shopping experience at our store in the United States. You will help shoppers solve home improvement challenges, answer questions, and assist at checkout while maintaining store standards.

The role may involve stocking, merchandising, and cross-training in other departments to deliver the best customer service. Bi-lingual skills and a passion for helping customers are a plus.

Qualifications

• Six months of computer experience and basic retail tech use.
• 6 months of experience with common retail tech such as smartphones and tablets.
• Reading, writing and basic arithmetic.
• Ability to stand, sit, and perform job duties for extended periods.
• Able to lift 25 lb unassisted or more with/without accommodation.

Responsibilities

• Welcome customers, deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Restock shelves and replenish supplies as needed.
• Process orders and deliveries accurately and on time.
• Cross-train in other store areas to improve service.
• Prepare department merchandise based on customer needs (e.g., tint paint, cut pipe).
• Guide customers through shopping or checkout.
• Perform other duties as assigned.

Skills

Customer service

Retail technology experience

Basic math

Stamina or physical effort

Bi-lingual skills

Tools

Smartphones and tablets

Job description

Lowe's is seeking a Customer Service Associate to greet customers, locate products, and ensure a smooth shopping experience at our store in the United States. You will help shoppers solve home improvement challenges, answer questions, and assist at checkout while maintaining store standards.

The role may involve stocking, merchandising, and cross-training in other departments to deliver the best customer service. Bi-lingual skills and a passion for helping customers are a plus.