Home Improvement Customer Service Pro

Lowe's Home Centers, LLC; Fayetteville (NC); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee/‑

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service across departments such as Appliances, Flooring, and Tools. You’ll engage daily with shoppers, answer questions, and ensure orders and deliveries meet expectations.

The role emphasizes flexibility, teamwork, and the ability to lift up to 75 pounds, with bilingual skills encouraged and training available to grow within Lowe's.

Qualifications

• 6 months experience using a computer and basic data handling.
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and basic arithmetic.
• Able to stand/sit long periods and lift 25 lbs unassisted.

Responsibilities

• Welcome customers and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Stock merchandise by replenishing shelves and organizing stock.
• Process orders and deliveries accurately so customers receive merchandise on time.
• Cross-train in other areas of the store to improve service delivery.
• Prepare merchandise in your department (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Basic math

Computer use

Retail technology familiarity

Reading and writing

Bilingual skills (preferred)

Tools

Retail technology devices (smartphones/tablets)

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service across departments such as Appliances, Flooring, and Tools. You’ll engage daily with shoppers, answer questions, and ensure orders and deliveries meet expectations.

The role emphasizes flexibility, teamwork, and the ability to lift up to 75 pounds, with bilingual skills encouraged and training available to grow within Lowe's.