Home Improvement Customer Service Expert

Lowe's Companies, Inc.; Toledo (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) + ESPP

Associate discount

Track to the Trades

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products and services for home improvement, and ensure a positive shopping experience across departments. The role requires basic computer and retail tech use, strong communication, and the ability to stand for long periods; lifting up to 25 lbs may be required.

Bilingual skills and prior retail experience are a plus. Benefits include health insurance options, tuition assistance, company-matching 401(k) with ESPP,

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech experience

Basic math & literacy

Standing tolerance

Lifting 25 lbs

Tools

Retail devices (smartphones/tablets)

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products and services for home improvement, and ensure a positive shopping experience across departments. The role requires basic computer and retail tech use, strong communication, and the ability to stand for long periods; lifting up to 25 lbs may be required.

Bilingual skills and prior retail experience are a plus. Benefits include health insurance options, tuition assistance, company-matching 401(k) with ESPP,