Home Improvement Customer Service Associate

Lowe's Companies, Inc.; Town of New Hartford (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate Discount

Track to the Trades program

Job summary

As a Customer Service Associate at Lowe's, you will greet customers, help them locate products, and provide friendly service to assist with home improvement needs. This role involves working across departments and delivering solutions to customer questions with a helpful, professional attitude.

You will work in a dynamic retail environment, benefit from Lowe's comprehensive training, flexible scheduling, and associate discounts while delivering top-notch support across departments such as

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer proficiency

Retail tech experience

Basic math

Physical stamina

Lifting 25 lbs

Tools

Smartphones

Tablets

Job description

As a Customer Service Associate at Lowe's, you will greet customers, help them locate products, and provide friendly service to assist with home improvement needs. This role involves working across departments and delivering solutions to customer questions with a helpful, professional attitude.

You will work in a dynamic retail environment, benefit from Lowe's comprehensive training, flexible scheduling, and associate discounts while delivering top-notch support across departments such as