Home Improvement Customer Experience Specialist

Lowe's; Amherst (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe's Customer Service Associate role in New Hampshire involves greeting customers, helping them find items, and ensuring a smooth shopping experience. You may assist across departments and stock, with emphasis on friendly service and accurate order processing.

Daily tasks include answering questions, guiding purchases at checkout, and potentially working across departments to meet customer needs. This role helps maintain store readiness and customer satisfaction.

Qualifications

• Experience using a computer and basic software
• Experience with common retail tech (smartphones/tablets)
• Reading, writing and basic arithmetic skills
• Ability to stand for extended periods and perform physical duties
• Lift up to 25 lbs unassisted or with help as needed

Responsibilities

• Welcome customers and deliver friendly, professional service
• Assist customers in locating and handling merchandise
• Stock shelves and replenish supplies shown in store
• Process orders and deliveries accurately for on-time receipt
• Cross-train in other store areas to improve customer service
• Prepare merchandise in department per customer needs (e.g., tint paint, cut pipes)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Reading and basic arithmetic

Physical stamina

Lifting up to 25 lbs

Tools

Retail tech

Smartphones/Tablets

Job description

Lowe's Customer Service Associate role in New Hampshire involves greeting customers, helping them find items, and ensuring a smooth shopping experience. You may assist across departments and stock, with emphasis on friendly service and accurate order processing.

Daily tasks include answering questions, guiding purchases at checkout, and potentially working across departments to meet customer needs. This role helps maintain store readiness and customer satisfaction.