Home Improvement Customer Champion | Perks & Growth

Lowe's Companies, Inc.; Frederick (MD); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee 5

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to greet customers, assist with product selection, and ensure a positive shopping experience at our stores. You will help locate items, answer questions, and process orders while supporting teamwork across departments.

Ideal candidates bring customer service experience, basic math skills, and comfort with retail tech. The role involves standing for long periods and lifting up to 25 lbs as needed.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech experience

Basic math

Physical stamina

Job description

Lowe’s is seeking a Customer Service Associate to greet customers, assist with product selection, and ensure a positive shopping experience at our stores. You will help locate items, answer questions, and process orders while supporting teamwork across departments.

Ideal candidates bring customer service experience, basic math skills, and comfort with retail tech. The role involves standing for long periods and lifting up to 25 lbs as needed.