Home Improvement Customer Advocate

Lowe's; Wentzville (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) with match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in Missouri to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, assist with locating merchandise, and ensure customer needs are met across departments.

The role involves standing for extended periods, occasional lifting, and handling various store tasks. Training and growth opportunities are available within a team-focused environment.

Qualifications

• Minimum Qualifications: 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• Minimum Qualifications: 6 Months Experience using common retail technology, such as smart phones and tablets.
• Minimum Qualifications: Reading, writing, and performing basic arithmetic.
• Minimum Qualifications: Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimum Qualifications: Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Bi-lingual skills

Retail or customer service experience

Job description

Lowe’s is seeking a Customer Service Associate in Missouri to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, assist with locating merchandise, and ensure customer needs are met across departments.

The role involves standing for extended periods, occasional lifting, and handling various store tasks. Training and growth opportunities are available within a team-focused environment.