Home Improvement Customer Advisor

Lowe's; Carbondale (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe’s Customer Service Associate position welcomes customers and helps them find the right products for home improvement. You will engage with shoppers, answer questions, and ensure orders and deliveries meet expectations.

Daily tasks include assisting customers, stocking merchandise, and collaborating with team members across departments to deliver top-notch service. Lowe’s offers comprehensive benefits and growth opportunities to support your career.

Qualifications

• 6 months of computer use experience.
• 6 months using common retail tech (phones, tablets).
• Reading, writing, and basic arithmetic.
• Able to stand/sit for long periods.
• Minimally lift 25 lbs.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned

Skills

Computer skills

Retail technology

Basic math

Stamina

Lifting 25 lbs

Job description

Lowe’s Customer Service Associate position welcomes customers and helps them find the right products for home improvement. You will engage with shoppers, answer questions, and ensure orders and deliveries meet expectations.

Daily tasks include assisting customers, stocking merchandise, and collaborating with team members across departments to deliver top-notch service. Lowe’s offers comprehensive benefits and growth opportunities to support your career.