Home Improvement Appointments Specialist

Bath Concepts Independent Dealers; Jacksonville (FL); On-site; USD 31,000 - 47,000; Full time

Job summary

One & Done Bath Solutions is seeking a Call Center Representative in the Jacksonville, FL area to contact homeowners, schedule free consultations, and maintain accurate lead information. Join a fast-paced team delivering scripted presentations and handling homeowner inquiries.

The role focuses on customer service, sales knowledge, and professional communication, with training provided and opportunities to grow within a growing bath remodeling brand.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of sales and marketing principles.
• Previous experience in telemarketing or sales preferred.
• Ability to communicate confidently with homeowners.
• Comfortable handling questions and objections.
• Basic computer skills and proficiency with common applications.
• Strong attention to detail and organization.

Responsibilities

• Deliver a scripted presentation to homeowners.
• Schedule appointments for free consultations.
• Enter lead information and maintain reports.
• Respond to calls from homeowners interested in our services.
• Document conversations and important details.
• Confirm appointments and arrange for sales meetings.
• Conduct quality-control calls and follow-up.

Skills

Customer service

Communication

Sales knowledge

Telephone skills

Attention to detail

Basic computer skills

Organizational skills

Job description

One & Done Bath Solutions is seeking a Call Center Representative in the Jacksonville, FL area to contact homeowners, schedule free consultations, and maintain accurate lead information. Join a fast-paced team delivering scripted presentations and handling homeowner inquiries.

The role focuses on customer service, sales knowledge, and professional communication, with training provided and opportunities to grow within a growing bath remodeling brand.