Homeowner Call Center Specialist

Luxury Bath Technologies; Fort Wayne (IN); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Paid training

Performance-based pay

Career growth opportunities

Job summary

One & Done Bath Solutions in Fort Wayne, IN is seeking a motivated Call Center Representative to join our growing team. You will contact homeowners by phone, qualify leads, schedule free in-home consultations, and deliver excellent customer service throughout the process.

You will follow proven scripts, overcome objections, and maintain accurate customer information. Training is provided, and strong performance is rewarded with competitive weekly earnings and room to grow with a rapidly

Qualifications

• Strong customer service and communication skills.
• Experience in call center, telemarketing, sales, marketing, or appointment setting preferred.
• Ability to speak with homeowners and build rapport over the phone.
• Strong organizational skills and attention to detail.
• Comfortable working with computers and customer management systems.
• Sales-oriented mindset with the ability to meet performance goals.
• Product knowledge training provided.

Responsibilities

• Make outbound calls to homeowners and respond to inbound leads from advertising campaigns.
• Deliver professional scripted presentations to potential customers.
• Adjust conversations based on homeowner needs and interests.
• Answer homeowner questions and handle objections effectively.
• Qualify leads and gather homeowner information, including name, address, and contact details.
• Schedule appointments for free consultations with sales representatives.
• Enter and update lead information accurately in company systems.
• Maintain detailed notes regarding customer conversations.
• Confirm scheduled appointments with homeowners and sales representatives.
• Perform quality control and follow-up calls.
• Maintain reports and track appointment activity.
• Provide a positive customer experience during every interaction.

Skills

Call center experience

Communication

Lead qualification

Appointment scheduling

Job description

One & Done Bath Solutions in Fort Wayne, IN is seeking a motivated Call Center Representative to join our growing team. You will contact homeowners by phone, qualify leads, schedule free in-home consultations, and deliver excellent customer service throughout the process.

You will follow proven scripts, overcome objections, and maintain accurate customer information. Training is provided, and strong performance is rewarded with competitive weekly earnings and room to grow with a rapidly