Home Healthcare Intake & Insurance Verifications Specialist

Rotech Healthcare; Jacksonville (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with company matching

Healthcare benefits

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team.

If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable

Qualifications

• Excellent verbal and written English communication.
• Experience in customer intake and insurance verification preferred.
• Familiarity with Medicare/Medicaid insurance verification is a plus.

Responsibilities

• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory equipment.
• Assist with office operations including supply monitoring and reporting.
• Communicate with patients and referral sources to ensure timely service.

Skills

Communication

Customer service

Time management

Confidentiality

Multi-tasking

English proficiency

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team.

If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable