Home Healthcare Intake & Insurance Support Specialist

Rotech Healthcare Inc.; Hudson (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

401(k)

Medical, dental, vision coverage

Employee recognition programs

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. You’ll work in a fast-paced, patient-centered environment with opportunities to grow in home healthcare, medical billing, and insurance

Qualifications

• Experience in home healthcare, medical billing, or insurance verification preferred.
• Excellent English communication and interpersonal skills.
• Ability to work collaboratively with patients, referral sources, and internal teams.
• Familiarity with insurance verification and reimbursement practices is a plus.

Responsibilities

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.

Skills

Customer service

Insurance verification

Medical billing

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. You’ll work in a fast-paced, patient-centered environment with opportunities to grow in home healthcare, medical billing, and insurance