Home Healthcare Intake & Insurance CSR

Rotech Healthcare Inc.; Lakeland (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health coverage

401(k)

Employee assistance program

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative to manage patient intake, verify insurance, and coordinate delivery of home healthcare equipment. You will be the initial contact for patients and referral sources, ensuring accurate qualification and smooth service setup.

Ideal candidates have experience in home healthcare, medical billing, or insurance verification, with strong communication and organizational skills in a fast-paced environment.

Qualifications

• Must be able to interpret and respond to verbal, written, and visual communications.
• Ability to work independently and with a team to resolve patient issues.
• Strong problem-solving, time management and organizational skills.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for equipment and services.
• Communicate with patients and internal teams to ensure timely service.
• Maintain organized records and logs per standards.

Skills

Communication

Multitasking

Time management

Attention to detail

English proficiency

Discretion

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative to manage patient intake, verify insurance, and coordinate delivery of home healthcare equipment. You will be the initial contact for patients and referral sources, ensuring accurate qualification and smooth service setup.

Ideal candidates have experience in home healthcare, medical billing, or insurance verification, with strong communication and organizational skills in a fast-paced environment.