Home Healthcare Account Liaison

Accendra Health; St. Louis (MO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is hiring to maintain relationships with current accounts and patients, ensuring they have the necessary equipment for home healthcare needs. The role supports care teams with timely documentation, scheduling, and billing coordination while promoting company products and services.

The position emphasizes customer service, clear communication, and proactive problem solving, with duties including account coordination, referrals, and on-call support during business hours.

Qualifications

• High School diploma required.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving

Communication Proficiency

Personal Effectiveness

Education

High School diploma

2 years related experience

Must be 21 years or older

Tools

MS Excel

MS PowerPoint

MS Project

MS Word

Access

Visio

Job description

Accendra Health is hiring to maintain relationships with current accounts and patients, ensuring they have the necessary equipment for home healthcare needs. The role supports care teams with timely documentation, scheduling, and billing coordination while promoting company products and services.

The position emphasizes customer service, clear communication, and proactive problem solving, with duties including account coordination, referrals, and on-call support during business hours.