Home Health Training Specialist

Kanrad Technologies Inc.; Plano (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare software provider is seeking a Home Health Training Specialist to support project implementation for clients. The role involves training, setup assistance, and managing expectations during the software transition. Ideal candidates will possess strong people skills, critical thinking abilities, and an understanding of home health organizations. Travel requirements are 20-40% of the year.

Qualifications

• Understanding of Home Health and/or Hospice Organizations.
• Ability to manage client delivery expectations.
• Travel availability of 20-40% of the year.

Responsibilities

• Lead clients through the implementation and training of the software.
• Assist clients in testing the software setup.
• Provide post-go-live customer support.

Skills

Time-management

Critical thinking

People skills

Aptitude for learning

De-escalation techniques

Job description

Summary

A Home Health Training Specialist is responsible for supporting a Project Director in the implementation of new customers, assisting with their transition from their existing EMR or operational systems, the migration of information and adoption of processes resulting in a successful transition of the customer’s organization onto the KanTime platform. The Home Health Training Specialist must demonstrate attention to detail, task‑driven accomplishments, critical thinking skills, and risk mitigation skills. Led by the Project Director, the Home Health Training Specialist will be responsible for understanding and interpreting customer organizational objectives, identifying and migrating all appropriate data from existing systems to KanTime, the configuration of KanTime per the agency’s requirements, and training of all aspects of the solution. The Home Health Training Specialist will support the Project Director in tasks defined as part of a project plan.

Duties & Responsibilities

• Lead clients through the implementation, training, setup, and use of the software


• Assist clients in testing the setup of the software


• Ability to follow a project plan and be agile to circumstances that may require slight deviations


• Provide customers with post‑go‑live customer support and training


• Master KanTime Implementation project management processes and procedures


• Successfully guide & train customers through the KanTime implementation steps and activities as defined by leadership


• Manage customer expectations, contingencies, and support tickets throughout their life in implementation

Requirements

• Business Savvy – an understanding of the inner structure and workings of Home Health and/or Hospice Organizations


• Rich People Skills – an ability to manage people from all segments of the client organization, consistently framing and meeting their delivery expectations. This includes Corporate C‑Level Leaders, Sole Proprietors, Department Heads of all divisions as well as line staff members.


• Time‑management, organization and critical thinking skills


• Aptitude - ability to learn and institute new concepts.


• De‑escalation techniques


• Ability to travel 20-40% of the year

About KanTime Inc.

KanTime Healthcare Software is the fastest growing post‑acute software provider in the nation with over 1.25M patients, 300,000 users, $18.4B in processed claims, and 174M annual visits. We provide cloud‑based enterprise software to home health, hospice, pediatric, private duty, and consumer directed services agencies. KanTime helps agencies improve clinical compliance, increase operations efficiency, and achieve financial success. KanTime works seamlessly on any point of care device be it iOS, Android, or Windows based, both online and offline. Additionally, KanTime offers robust business intelligence tools that allows upper level management to drill down into various clinical, financial, and operational KPIs and act accordingly. For more information visit www.kantime.com.