Manager of Implementation

Homecare Homebase; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits

Professional development opportunities

Work-life balance

Remote work options

Job summary

Homecare Homebase is seeking a Manager of Implementation in Dallas to oversee a team of trainers and consultants. This role focuses on employee utilization, performance management, client satisfaction, and quality improvement. Ideal candidates have a Bachelor’s degree, 3-5 years of operational experience, and proven leadership skills. Homecare Homebase supports a culture of excellence, with competitive pay and benefits, along with remote work opportunities for qualified candidates.

Qualifications

• Proven leadership experience supporting the management and growth of implementation teams.
• Experience in driving employee engagement and creating a positive team culture.
• Exceptional communication skills for engaging with executives and clients.

Responsibilities

• Optimize team member utilization and productivity.
• Oversee employee performance and provide feedback.
• Ensure high client satisfaction and manage expectations.
• Drive continuous quality improvement initiatives.
• Develop and refine processes for implementation.

Skills

Leadership experience

Employee engagement

Strategic mindset

Exceptional communication skills

Project management

Problem-solving

Travel capability

Education

Bachelor's degree

3-5 years operational experience using HCHB

3-5 years experience leading a team

Job description

The Opportunity

Homecare Homebase is searching for a Manager of Implementation who will help lead a team of trainers/consultants towards success. This leader will aid in our efforts to create a culture of excellence, accountability, and proven outcomes. This person will play a critical role in ensuring growth and development of our team members, as well as meet the implementation expectations of our clients who purchase the best‑in‑class EMR solution, Homecare Homebase.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Manager of Implementation, you will be responsible for developing and leading a group of trainers/consultants through projects for multi‑site locations across the United States.

Responsibilities

• Employee Utilization & Productivity: Optimize team member utilization and productivity through strategic planning and resource management.
• Performance Management: Oversee employee performance, providing feedback and development opportunities to enhance skills and meet organizational goals.
• Client Satisfaction: Ensure high levels of client satisfaction by managing expectations, addressing concerns, and delivering successful implementations.
• Quality Improvement: Drive continuous quality improvement initiatives to enhance service delivery and operational efficiency.
• Process Development: Develop and refine processes to streamline implementation and improve team effectiveness.
• Attrition Management: Implement strategies to manage and reduce employee attrition, fostering a stable and motivated workforce.

What We're Looking For

Homecare Homebase’s mission is to empower exceptional care for all the clients we serve. The Manager of Implementation supports this mission by providing leadership for the department’s people, processes, and technologies as well as supporting our strategic company goals.

Qualifications

• Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team.
• Experience in driving employee engagement and creating a positive team culture.
• A strategic mindset to streamline implementation processes, focusing on employee productivity and quality improvement.
• Exceptional communication skills, with the ability to engage executives, clients, and cross‑functional teams to articulate vision and drive results.
• Capability to manage multiple priorities and projects, ensuring timely delivery and client satisfaction.
• Demonstrated ability to streamline and automate processes for improved adoption and user experience, both for our team and our clients.
• The ability to travel to support the sales process, build customer relationships, provide leadership oversight, and conduct employee quality reviews.

Education and Requirements

• Bachelor's degree.
• 3-5 years of operational experience using HCHB.
• At least 3-5 years’ experience leading a team.
• Demonstrated ability to analyze and solve complex problems.
• Located in Dallas-Fort Worth metroplex.
• Current driver’s license and ability to rent a vehicle.

What You Can Expect From Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

Flexibility. We value work‑life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part‑time career opportunities to fit life's unique demands, as well as the opportunity to work remotely for qualified candidates.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.