Client Care Manager

BrightStar Care; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

BrightStar Care in Knoxville is seeking an experienced Customer Service Representative to support scheduling and recruiting in-office, with the option to assist in field activities as needed. The role emphasizes learning our software, working with the team, and growing within the company.

Hours are weekdays 9-4pm, with the potential for future expansion of duties and responsibilities as you become proficient in BrightStar's systems and processes.

Qualifications

• Must have a High School diploma or GED.
• 6 months in-home care experience required.
• Valid driver's license and current auto insurance.
• Able to work in a team setting and/or independently.
• Excellent organizational and communication skills.
• Proficiency with computers and smartphones.

Responsibilities

• Perform office duties with scheduling and recruiting tasks.
• Provide field support as needed.
• Learn and master BrightStar's software system.
• Coordinate medical staff scheduling for home care visits.
• Conduct interviews and hire for programs.
• Maintain timely general clerical duties.

Skills

Outlook

Excel

Word

BrightStar software

Communication

Problem solving

Recruiting

Scheduling

Clerical tasks

Education

High School diploma or GED

Tools

BrightStar software

Smartphone use

Job description

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently.

Position:

Able to work as a Customer Service Representative

Position Description:

Scheduling & Recruiting work in the office, Field Support

Note:

Primary role will be in the office duties with the ability to be in the field if needed.

Hours:

Weekly daytime hours 9-4pm

This position will require the individual to learn and understand our company's digital software and other aspects of the daily operations. This position will have the ability for growth within the company and for the individuals to build the programs into a vital part ofBrightStar Care.

Key Roles for position:

Computer efficient with Microsoft Outlook, Excel and Word. Able to learn & master BrightStar's software system. Excellent Communication skills. Able to problem solve. Able to recruit, interview and hire for programs. Able to schedule medical staff for Home Care visits. Ability to complete general clerical duties timely.

Requirements for Position:

• Valid Driver'slicense
• CurrentAuto Insurance
• Having a 15-20 minute commute to the BrightStar Office is preferred
• Must have High School diplomaor equivalent (GED)
• Must have at least 6 months in-home care experience
• Must be able to work in a team setting and/or independently
• Must have good organizationalskills
• Must have good speaking skills
• Must be good with computers and smart-phone skills
• Basic Medical terminology helpful, but not required