Home Health Referral Liaison for Care Coordination

Medical Services of America, Inc.; Palm Coast (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous PTO

Medical & dental insurance

Life insurance

401(k) with match

Career advancement

Other benefits

Job summary

MSA Home Health in Palm Coast, FL is seeking a Full-Time (Non-Clinical) Referral Specialist to join our Home Health team. The role acts as liaison between the Agency and the medical community to coordinate patient care, ensuring timely, appropriate, and cost-effective services.

As a Referral Specialist, you will manage e-referral systems, maintain logs, respond to referrals, and coordinate with physicians and nursing staff to obtain plans of care and orders.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.

Responsibilities

• Maintains e-referral systems for hospital systems, physician practices, SNFs, and any other referral source sending electronic referrals.
• Maintains weekly referral logs noting NTUC reasons to be shared with ADM, DOPS and/or DOM weekly.
• Answers e-referrals timely, both acceptance and denials.
• Maintains frequent communication with ADM, DOPS and/or DOM regarding referral patterns and/or trends.
• Acts as a liaison between the field staff and physicians in obtaining plans of care and appropriate modified orders.
• Receives information from field staff regarding patient care issues. Prioritizes and reports these issues to the appropriate parties.
• Reviews findings with the admitting nurse of requested services.
• Participates in start of care conferences.
• Recognizes problem areas and facilitates group problem solving.
• Ensures that physician’s orders are signed in a timely manner.
• Attends regularly scheduled meetings with physicians and/or appropriate designees to review patient care issues.
• Participates in and conducts joint projects and presentations with other community resources to promote community awareness.
• Attends agency staff meetings and agency and/or non-agency continuing education programs.
• Participates in the agency’s quality/process improvement program.
• Completes community education as needed.
• Contributes to team effort by accomplishing related results as needed.

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

MSA Home Health in Palm Coast, FL is seeking a Full-Time (Non-Clinical) Referral Specialist to join our Home Health team. The role acts as liaison between the Agency and the medical community to coordinate patient care, ensuring timely, appropriate, and cost-effective services.

As a Referral Specialist, you will manage e-referral systems, maintain logs, respond to referrals, and coordinate with physicians and nursing staff to obtain plans of care and orders.