Home Health Intake Coordinator

The Pennant Group; Everett (WA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Free health concierge

FSA/HSA

Paid Life Insurance

PTO & Holidays

STD/LTD

Job summary

Alpha Home Health & Hospice in Everett, WA is seeking a Home Health Intake Coordinator to join our on-site team. This full-time role runs Monday–Friday 8:30 AM–5:00 PM, focusing on intake, insurance verification, and care coordination.

The position offers competitive pay in the $24–$30/hour range DOE, plus comprehensive medical, dental, and vision coverage, health concierge services, and PTO. Join a supportive, inclusive team dedicated to helping patients recover at home.

Qualifications

• At least 2 years of intake experience in a medical office.
• Experience as a home health intake coordinator highly preferred, but not required
• Experience with Home Care Home Base highly preferred, but not required

Responsibilities

• Perform patient intake, verify insurance, demographics, orders, and document necessary information
• Make persuasive and empathetic outreach calls to patients to explain the value of home health services as ordered by their physician
• Address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence
• Interface with contract, clinical, and office staff to foster collaboration and positive working relationships
• Serve as the primary responder to all inbound calls and inquiries
• Provide excellent customer service to patients, referral sources, and community contacts
• Maintain proper daily workflow and ensure compliance with all regulatory requirements
• Communicate effectively and professionally regarding coordination of care expectations
• Educate and enforce deadlines, schedule updates, and workflow requirements
• Coordinate initial patient assessments and follow-ups with clinical staff
• Ensure accurate data entry and record-keeping for all patient information
• Assist in the development and maintenance of intake procedures and protocols

Skills

Intake experience

Medical office experience

Communication skills

Education

High school diploma or equivalent

Tools

Home Care Home Base

Job description

Join Our Team as an Home Health Intake Coordinator at Alpha Home Health & Hospice!

Schedule/Location: Full-time, Monday-Friday 8:30 AM to 5:00 PM, on-site at our Everett office.

Benefits

• $24-$30 per hour, DOE
• Comprehensive Medical, Dental, and Vision insurance
• Free health concierge services
• FSA and HSA accounts
• Paid Life and AD&D insurance
• Paid Sick, Holidays, and PTO
• STD, LTD, and other voluntary insurance plans
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Room for advancement
• AMAZING teammates & leaders who are supportive, inclusive, and fun!

Requirements

• At least 2 years of intake experience in a medical office.
• Experience as a home health intake coordinator highly preferred, but not required
• Experience with Home Care Home Base highly preferred, but not required

Key Responsibilities

• Perform patient intake, verify insurance, demographics, orders, and document necessary information
• Make persuasive and empathetic outreach calls to patients to explain the value of home health services as ordered by their physician
• Address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence
• Interface with contract, clinical, and office staff to foster collaboration and positive working relationships
• Serve as the primary responder to all inbound calls and inquiries
• Provide excellent customer service to patients, referral sources, and community contacts
• Maintain proper daily workflow and ensure compliance with all regulatory requirements
• Communicate effectively and professionally regarding coordination of care expectations
• Educate and enforce deadlines, schedule updates, and workflow requirements
• Coordinate initial patient assessments and follow-ups with clinical staff
• Ensure accurate data entry and record-keeping for all patient information
• Assist in the development and maintenance of intake procedures and protocols

About Alpha Home Health & Hospice

At Alpha Home Health & Hospice, we pride ourselves on our quality of care and ethical business practices, guided by our foundational Core Values of CAPLICO: Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership To learn more visit: Our Website: https://alphahomehealthhospice.com/ The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. At Alpha Home Health, we believe in making sure that we have the right team in place. Our team is skilled and passionate about providing care that exceeds expectations. We have created a culture of teamwork and support for our staff that is unlike any in the industry. This allows our talented team to focus on what they do best.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.