Home Health Equipment Coordinator

Apria Healthcare; Hampton (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Paid parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a field-based professional to maintain relationships with current accounts and ensure patients receive the required home healthcare equipment. The role includes coordinating orders, scheduling, and billing, with a focus on outstanding customer service.

The position requires a high school diploma, at least two years of relevant experience, and a valid driver's license. Expect travel within the assigned territory and a structured benefits package.

Qualifications

• High School diploma is required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at hire.
• Demonstrated ability to build and maintain solid working relationships.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s) and referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing.
• Contacts patients to confirm orders and communicate financial obligations before delivery.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a field-based professional to maintain relationships with current accounts and ensure patients receive the required home healthcare equipment. The role includes coordinating orders, scheduling, and billing, with a focus on outstanding customer service.

The position requires a high school diploma, at least two years of relevant experience, and a valid driver's license. Expect travel within the assigned territory and a structured benefits package.