Home Health Care Case Manager/Intake Coordinator

Arma Home Health Care Inc; Glendale (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Arma Home Health Care Inc in Glendale, CA is seeking a dedicated Home Health Care Case Manager/Intake Coordinator to join our growing team. In this dual role, you’ll connect patients, families, and care teams to ensure seamless admissions and coordinated home health services.

You will manage the intake process, oversee care plans with clinicians, and serve as the primary contact for patients and insurers while documenting in the EMR/EHR system.

Qualifications

• Active RN or LVN license; case management or healthcare coordination experience required.
• Experience in home health, intake coordination, or case management strongly preferred.
• Knowledge of Medicare, Medi-Cal, and private insurance home health guidelines.
• Excellent communication and interpersonal skills with patients, families, and partners.
• Proficiency with EMR/EHR systems and standard office software.
• Bilingual English and Armenian is a plus in the Glendale community.

Responsibilities

• Manage the end-to-end intake process for new home health patients, including referral intake, eligibility verification, and authorization.
• Coordinate and oversee individualized patient care plans in collaboration with physicians, nurses, and therapists.
• Serve as the primary point of contact for patients, families, referral sources, and insurance providers.
• Monitor patient progress and ensure compliance with care plan goals and regulatory requirements.
• Facilitate smooth transitions of care from hospital, SNF, or clinic settings to home health services.
• Maintain accurate and timely documentation in the EMR/EHR system.
• Communicate with payers regarding authorizations, denials, and appeals as needed.

Skills

RN license

Case management

Bilingual English-Armenian

Communication

Organizational skills

Tools

EMR/EHR

Microsoft Office

Job description

About the Role:

We are looking for a dedicated and compassionate Home Health Care Case Manager/Intake Coordinator to join our growing team in Glendale, CA. In this dynamic dual role, you'll be the vital link between patients, families, and care teams — ensuring seamless admissions and high-quality, coordinated home health services. If you're passionate about making a real difference in patients' lives, we want to hear from you!

Responsibilities:

• Manage the end-to-end intake process for new home health patients, including referral intake, eligibility verification, and authorization
• Coordinate and oversee individualized patient care plans in collaboration with physicians, nurses, and therapists
• Serve as the primary point of contact for patients, families, referral sources, and insurance providers
• Monitor patient progress and ensure compliance with care plan goals and regulatory requirements
• Facilitate smooth transitions of care from hospital, SNF, or clinic settings to home health services
• Maintain accurate and timely documentation in the EMR/EHR system
• Communicate with payers regarding authorizations, denials, and appeals as needed

Requirements:

• Active RN, LVN, or relevant clinical license preferred; case management or healthcare coordination experience required
• Prior experience in home health, intake coordination, or case management strongly preferred
• Knowledge of Medicare, Medi-Cal, and private insurance home health guidelines
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and interpersonal skills with patients, families, and referral partners
• Proficiency with EMR/EHR systems and standard office software
• Bilingual skills (English and Armenian) a plus in the Glendale community