Billing Payroll and Client Services Coordinator

ONE FAMILY CARE; Roseville (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Advancement opportunities

Training & development

Job summary

One Family Care LLC is seeking a dependable Billing, Payroll & Client Services Coordinator to join a small home care agency in Minnesota. The role combines healthcare billing, payroll, customer service, and general office administration; previous healthcare or home care administrative experience is preferred.

The successful candidate will manage multiple responsibilities in a close-knit team, maintain accurate records, and support case managers, clients, and staff with professionalism and

Qualifications

• Previous healthcare, home care, or medical billing experience required.
• Experience with payroll processing and reconciliation preferred.
• Knowledge of Minnesota 245D, CFSS, PCA, HCBS, Medical Assistance, or managed care services strongly preferred.
• Familiarity with EVV systems and service authorizations preferred.
• Strong communication, customer service, organization, and multitasking skills.
• Comfortable using computers, email, spreadsheets, and electronic record systems.
• Ability to work independently, prioritize deadlines, and adapt to changing office needs.
• Valid driver's license and reliable transportation for occasional intake appointments or agency-related errands.

Responsibilities

• Billing & Payroll: Prepare and submit billing claims and follow up on denied or outstanding claims.
• Billing & Payroll: Process payroll and assist with payroll reconciliation.
• Billing & Payroll: Review EVV records, timesheets, and service documentation for accuracy.
• Billing & Payroll: Monitor service authorizations and approved service hours.
• Billing & Payroll: Maintain accurate billing, payroll, and financial records.
• Client Services & Communication: Answer incoming calls and respond to emails from employees, clients, families, and case managers.
• Client Services & Communication: Provide friendly, professional customer service and direct questions to the appropriate staff.
• Client Services & Communication: Coordinate client intake appointments and follow up on required paperwork.
• Client Services & Communication: Assist with administrative portions of client intakes, including collecting documents and signatures.
• Client Services & Communication: Communicate with case managers and families regarding service agreements, authorizations, and outstanding documentation.
• Office Administration & Team Support: Assist with daily office operations, scheduling, calendars, and general administrative tasks.
• Office Administration & Team Support: Maintain organized electronic and physical records.
• Office Administration & Team Support: Support management and administrative staff with projects and office needs.
• Office Administration & Team Support: Be willing to take on additional responsibilities as needed in a small-team environment.

Skills

Healthcare billing experience

Payroll processing

Customer service

Multitasking

Organization

Communication

Computer literacy

Independent work

Driver's license

Tools

EVV systems

Job description

Benefits

• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Training & development

Job Summary

One Family Care LLC

Pay: $20.00–$24.00 per hour, depending on experience

Schedule: Part-Time or Full-Time, based on agency needs

About the Position

One Family Care LLC is a small home care agency looking for a dependable, organized, and personable Billing, Payroll & Client Services Coordinator.

This position combines healthcare billing, payroll, customer service, and general office administration. The ideal candidate has previous healthcare or home care administrative experience, enjoys working with people, and is comfortable managing multiple responsibilities in a small office environment.

We are looking for someone who is flexible, communicates well, takes initiative, and enjoys being part of a close-knit team.

Key Responsibilities

Billing & Payroll

• Prepare and submit billing claims and follow up on denied or outstanding claims.
• Process payroll and assist with payroll reconciliation.
• Review EVV records, timesheets, and service documentation for accuracy.
• Monitor service authorizations and approved service hours.
• Maintain accurate billing, payroll, and financial records.

Client Services & Communication

• Answer incoming calls and respond to emails from employees, clients, families, and case managers.
• Provide friendly, professional customer service and direct questions to the appropriate staff.
• Coordinate client intake appointments and follow up on required paperwork.
• Assist with administrative portions of client intakes, including collecting documents and signatures.
• Communicate with case managers and families regarding service agreements, authorizations, and outstanding documentation.

Office Administration & Team Support

• Assist with daily office operations, scheduling, calendars, and general administrative tasks.
• Maintain organized electronic and physical records.
• Support management and administrative staff with projects and office needs.
• Be willing to take on additional responsibilities as needed in a small-team environment.

Qualifications

• Previous healthcare, home care, or medical billing experience required.
• Experience with payroll processing and reconciliation preferred.
• Knowledge of Minnesota 245D, CFSS, PCA, HCBS, Medical Assistance, or managed care services strongly preferred.
• Familiarity with EVV systems and service authorizations preferred.
• Strong communication, customer service, organization, and multitasking skills.
• Comfortable using computers, email, spreadsheets, and electronic record systems.
• Ability to work independently, prioritize deadlines, and adapt to changing office needs.
• Valid driver's license and reliable transportation for occasional intake appointments or agency-related errands.

The Right Fit

We are a small, collaborative team, and this position is best suited for someone who enjoys variety in their work. Some days will focus heavily on billing and payroll deadlines, while others may involve phone calls, client communication, intake coordination, and general office support.

We value dependability, flexibility, teamwork, and someone interested in growing with our agency over the long term.

Why Join Us?

• 401(k) 3% Matching
• Health Insurance Reimbursement
• Career Advancement Opportunities
• Training & Professional Development
• Supportive and Diverse Workplace
• Opportunity to Make a Positive Impact in the Community

One Family Care, LLC believes strong teamwork and meaningful relationships help individuals facing mental illness and disabilities live healthier, more independent lives. We provide compassionate, culturally responsive, and person-centered care while fostering a supportive workplace for both staff and clients.