Home Health Branch Manager

Aveanna Healthcare; Needham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Team leadership

Growth opportunities

Job summary

Aveanna Healthcare, LLC is seeking an Operations Manager to oversee day-to-day healthcare office operations in Needham, MA. You will supervise administrative staff, coordinate payroll and billing, and ensure compliant patient and payer records while partnering with branch leadership to meet goals.

The role emphasizes strong leadership, process improvement, and cross-functional collaboration to support high-quality patient care in a growing home health setting.

Qualifications

• High school diploma or equivalent is required.
• Previous leadership or supervisory experience is required.
• Strong organizational and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee payroll and billing processes for accuracy and timeliness.
• Manage insurance eligibility, verifications, and authorizations.
• Review AR reports and drive resolution plans.
• Collaborate with branch leadership to meet operational goals.
• Ensure client records and payer information are current.
• Provide guidance and training to Operations Specialists.

Skills

Leadership experience

Organizational skills

Communication skills

Problem-solving

Conflict-resolution

Independent work

Education

Bachelor's degree in Business Administration, Healthcare Administration, Management, or related field

Job description

Overview

Operations Manager – Healthcare Operations

Salary: $60,000–$65,000 annually

About Aveanna Healthcare

At Aveanna Healthcare, we believe everyone deserves the opportunity to live their best life. We are a leading provider of home healthcare services, dedicated to delivering compassionate, high-quality care to individuals and families in the comfort of their homes.

We are seeking a motivated and organized Operations Manager to oversee the day-to-day business operations of our healthcare office. This is an important leadership role responsible for ensuring efficient office processes, supporting employees, and partnering with branch leadership to keep operations running smoothly.

If you enjoy leading teams, solving problems, improving processes, and making a meaningful impact behind the scenes of patient care, this is an opportunity to bring your leadership and organizational skills to a growing healthcare organization.

What You'll Do

As the Operations Manager, you will oversee key administrative and operational functions, including payroll, billing, insurance coordination, and team management. You will play an important role in supporting branch performance while ensuring employees and clients receive timely, accurate, and professional service.

Office & Business Operations

• Oversee payroll and billing processes to ensure accuracy, timeliness, and compliance with company policies.
• Manage insurance eligibility, benefit verifications, and authorization processes for active and prospective clients.
• Review billing and accounts receivable reports, identify outstanding items, and develop plans for resolution.
• Monitor pending reports and partner with branch leadership to maintain operational expectations.
• Ensure client records, plans, and payer information are accurate and up to date.
• Identify opportunities to improve office processes, efficiency, and overall performance.

Team Leadership & Development

• Supervise and support Operations Specialists
• Establish clear expectations, provide ongoing feedback, and manage team performance.
• Oversee employee onboarding processes and ensure required credentials and documentation remain current.
• Provide guidance, training, and support to help team members succeed.
• Foster a collaborative, accountable, and positive office environment.

Communication & Problem-Solving

• Partner with branch leadership to address operational challenges and support business goals.
• Work with employees, clients, and families to resolve billing, insurance, and administrative questions.
• Investigate concerns, identify solutions, and ensure appropriate follow-up.
• Maintain professional communication and build positive working relationships across the organization.
• Protect confidential patient and employee information in accordance with HIPAA and company policies.

What We're Looking For

• High school diploma or equivalent required.
• Prior leadership, supervisory, or management experience required.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to lead, motivate, train, and support a team.
• Self-directed with the ability to work independently and take ownership of responsibilities.
• Professional demeanor and ability to remain calm under pressure.

Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
• Previous healthcare, medical billing, payroll, or insurance experience.
• Experience overseeing administrative or operational teams.

Why Join Aveanna?

• Competitive salary of $60,000–$65,000 annually .
• Opportunity to lead and develop an administrative operations team.
• Play an integral role in the success and performance of a healthcare branch.
• Collaborate with leadership and contribute to meaningful operational improvements.
• Make a difference by supporting the teams and processes that allow us to deliver quality patient care.
• Grow your career with an established healthcare organization.

Work Environment & Physical Requirements

• Primarily office-based position during regular agency operating hours.
• Ability to sit, stand, walk, and navigate the office throughout the workday.
• Occasional lifting, carrying, pushing, or pulling of up to 25 pounds.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to maintain professionalism, confidentiality, and composure in a fast-paced environment.

Additional Information

This job description is intended to describe the general nature and level of work performed. Responsibilities and duties may evolve based on business needs.