Home Equity Processing Lead - Hybrid Role

Citizens Bank; Mason (OH); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Citizens Bank in Mason, OH is seeking a Home Equity Processor Team Lead to review complex loan documents and guide a team through the processing lifecycle. You will interact with loan officers and customers, ensure accuracy in systems, and provide training and managerial support in absence of the POD Manager.

This hybrid role requires 40 hours per week, with four days in the office (Mason, OH) and one day remote, offering competitive pay and benefits.

Qualifications

• 5-7 years of financial service experience is required.
• 3-5 years of home equity or mortgage processing experience preferred.

Responsibilities

• Review the loan application documentation and ensure accuracy.
• Interact with customers, loan officers and branch colleagues to obtain documents.
• Make welcome calls and maintain clear, timely status updates in the system.
• Document call cadences and results for team awareness.
• Provide peer support and on-the-job training for new processors.
• Provide managerial support in absence of POD Manager.

Skills

5-7 years financial service experience

3-5 years home equity processing

Job description

Citizens Bank in Mason, OH is seeking a Home Equity Processor Team Lead to review complex loan documents and guide a team through the processing lifecycle. You will interact with loan officers and customers, ensure accuracy in systems, and provide training and managerial support in absence of the POD Manager.

This hybrid role requires 40 hours per week, with four days in the office (Mason, OH) and one day remote, offering competitive pay and benefits.