Home Equity Processor Team Lead

Citizens Bank; Mason (OH); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Citizens Bank in Mason, OH is seeking a Home Equity Processor Team Lead to review complex loan documents and guide a team through the processing lifecycle. You will interact with loan officers and customers, ensure accuracy in systems, and provide training and managerial support in absence of the POD Manager.

This hybrid role requires 40 hours per week, with four days in the office (Mason, OH) and one day remote, offering competitive pay and benefits.

Qualifications

• 5-7 years of financial service experience is required.
• 3-5 years of home equity or mortgage processing experience preferred.

Responsibilities

• Review the loan application documentation and ensure accuracy.
• Interact with customers, loan officers and branch colleagues to obtain documents.
• Make welcome calls and maintain clear, timely status updates in the system.
• Document call cadences and results for team awareness.
• Provide peer support and on-the-job training for new processors.
• Provide managerial support in absence of POD Manager.

Skills

5-7 years financial service experience

3-5 years home equity processing

Job description

Description

At Citizens, we’re more than a bank and here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact!

As the Home Equity Processor Team Lead, you will receive and evaluate documentation for the most complex loan applications and interact with loan savvy customers to ensure necessary information is obtained, complete and accurate. You will be responsible for completing reviews within department standards, entering clear, concise comments, and editing information and document application status on appropriate loan systems. It is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.

Most importantly, while in this role you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities

• Reviewing the loan application documentation.
• Interacting with customers, working with both loan officers and branch colleagues to obtain required documents from customers, order and review property titles, appraisals, flood certifications, and income documents to ensure accuracy and completeness.
• Make welcome calls on new files, follow the department's call cadence throughout the process to ensure customers are communicated direct and well informed of all aspects of their line in process.
• Ensure that they document in the system of record their call cadence contacts, results of the contact so that they and any colleague who reviews the file is aware of the file status.
• Provides peer support for other processors and on the job training for newly hired processors.
• Provide managerial support in absence of POD Manager

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 5-7 years of financial service experience
  • 3-5 years of home equity or mortgage processing experience
• Preferred Qualifications
  • Previous experience in a fast-paced lending environment
  • Previous leadership experience

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8am-5pm (Hybrid - 4 days in the office, Mason, OH - 1 day remote)

Pay Transparency

The salary range for this position is $31.25 - $39.42 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.