Home Equity Lending Advisor

National Black MBA Association; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Bank of America is seeking candidates for a national inbound contact center role focused on home equity lending guidance and solutions. The position requires following defined processes, conducting thorough client follow-ups, and partnering with internal teams to manage milestones in the loan process.

The role involves advising clients on home equity options, ensuring compliance with HMDA and SAFE Act requirements, and supporting clients through the loan lifecycle.

Qualifications

• 1+ year of customer facing and/or contact center experience.
• Ability to assess client needs and recommend products or services.
• Ability to learn all platform systems used in the environment.
• Strong communication skills, written and verbal, with professionalism.

Responsibilities

• Provide end-to-end lending guidance and solutions to prospective borrowers.
• Answer inbound calls and make outbound calls to identify lending needs.

Skills

Customer service

Active listening

Relationship building

Communication skills

Adaptability

Multitasking

Education

High School Diploma / GED

Job description

Bank of America is seeking candidates for a national inbound contact center role focused on home equity lending guidance and solutions. The position requires following defined processes, conducting thorough client follow-ups, and partnering with internal teams to manage milestones in the loan process.

The role involves advising clients on home equity options, ensuring compliance with HMDA and SAFE Act requirements, and supporting clients through the loan lifecycle.