Home Delivery Scheduling Associate - Tampa HDC Centralized Scheduling

Brobston Group LLC; Tampa (FL); On-site; USD 42,981,000 - 63,039,000; Full time

Job summary

Brobston Group LLC in Tampa coordinates and schedules home deliveries by phone and email, delivering an elevated customer experience for luxury clients. You will serve as the primary contact, ensuring timely solutions and seamless coordination throughout the delivery cycle.

The role operates in a fast-paced, high-contact environment, requires clear communication, strong organization, and the ability to collaborate with internal teams and external partners to meet performance standards and exceed

Qualifications

• Customer service experience preferred
• Poise and confidence when interacting with high end customers
• Strong technical aptitude and comfort navigating multiple systems
• Resilient, resourceful, and able to perform under pressure
• Proactive, organized, and detail oriented with strong communication skills
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime
• Must pass a background check

Responsibilities

• Provide world class customer service throughout the scheduling process
• Field inbound and outbound calls to set up home delivery appointments
• Act with a sense of urgency to resolve complex customer scheduling issues
• Collaborate with internal and external partners to coordinate deliveries
• Meet or exceed performance standards and maintain compliance with company policies

Skills

Customer service

Communication

Multi-system navigation

Attention to detail

Flexibility

Resilience

Job description

Summary

Responsible for creating an elevated delivery experience by coordinating and scheduling home deliveries via phone and email. Acts as a primary point of contact for customers, providing luxury service and timely solutions for complex delivery scenarios. Works within a fast paced, high contact environment to meet performance standards and support internal and external partners.

Responsibilities

• Provide world class customer service throughout the scheduling process


• Field inbound and outbound calls to set up home delivery appointments


• Act with a sense of urgency to resolve complex customer scheduling issues


• Collaborate with internal and external partners to coordinate deliveries


• Meet or exceed performance standards and maintain compliance with company policies

Requirements

• Customer service experience preferred


• Poise and confidence when interacting with high end customers


• Strong technical aptitude and comfort navigating multiple systems


• Resilient, resourceful, and able to perform under pressure


• Proactive, organized, and detail oriented with strong communication skills


• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime


• Must pass a background check