Home Delivery Manager

Direct Impact Logistics; Braselton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Direct Impact Logistics is looking for a Delivery Manager in Braselton, GA. This full-time role involves overseeing and optimizing delivery processes, managing driver performance, and ensuring effective communication between clients and delivery teams. The ideal candidate will have at least 2 years of experience in dispatch or logistics management, strong organizational skills, and a desire to grow within a rapidly expanding company. Proficiency in Microsoft Office and bilingual abilities are preferred.

Qualifications

• 2+ years of dispatch, logistics, or transportation management experience (final mile preferred).
• Must be driven and looking to move up rapidly in a growing company.

Responsibilities

• Plan and optimize daily delivery routes to maximize efficiency and on-time performance.
• Dispatch drivers and helpers, ensuring proper staffing and equipment allocation.
• Monitor deliveries in real time and proactively resolve delays or service issues.
• Communicate with customers regarding delivery windows and escalations.
• Track key performance metrics including on-time delivery and customer satisfaction.
• Ensure compliance with company policies and safety standards.
• Coach and support delivery teams to maintain high service standards.
• Coordinate with warehouse operations for accurate load-outs and inventory control.

Skills

Strong organizational and problem-solving skills

Ability to multitask in a fast-paced environment

Excellent communication and leadership skills

Proficiency with Microsoft Office

Bilingual

Job description

Delivery Manager

11510 Lewis Brasleton BLVD, Braselton, GA,

Full-Time.

About the Job

The Dispatch Manager is responsible for overseeing route reviews, morning returns process with the drivers, and coordination of delivery teams to ensure efficient and timely final mile furniture deliveries. This role manages driver performance, resolves service issues, and serves as the primary communication link between customer service staff for the client and our delivery crews, clients, and customers.

Key Responsibilities

• Plan and optimize daily delivery routes to maximize efficiency and on-time performance.
• Dispatch drivers and helpers, ensuring proper staffing and equipment allocation day.
• Monitor deliveries in real time and proactively resolve delays or service issues.
• Communicate with customers regarding delivery windows and escalations.
• Track key performance metrics including on-time delivery, damages, and customer satisfaction.
• Ensure compliance with company policies, safety standards, and DOT regulations.
• Coach and support delivery teams to maintain high service standards.
• Coordinate with warehouse operations to ensure accurate load-outs and inventory control.

Qualifications

• 2+ years of dispatch, logistics, or transportation management experience (final mile preferred).
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office.
• Excellent communication and leadership skills.
• Bi-Lingual preferred.
• Must be driven and looking to move up rapidly as we are a growing company and need managers that want to grow with us!

This position plays a critical role in maintaining operational efficiency and delivering a high-quality customer experience.