Delivery Service Manager

ThisWay Global; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

Health Insurance Benefits

Company Vehicle

Job summary

ThisWay Global is seeking an experienced manager in Memphis, TN, to handle delivery personnel and ensure excellent customer experience. The role involves recruiting, training, and coaching staff while maintaining operational efficiency.

The ideal candidate will have at least 5 years of management experience in food or beverage logistics, knowledge of DOT compliance, and a valid Class A CDL. Benefits include 401K and health insurance.

Qualifications

• At least 5 years management experience in a food or beverage distribution/logistics environment.
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations.
• Hold a valid Class A Commercial Driver's License.

Responsibilities

• Develop and manage processes to recruit, train, coach, and retain staff.
• Mediate and resolve customer concerns or escalations.
• Conduct routine audits of delivery staff to ensure service standards.

Skills

Management experience in distribution/logistics

DOT Compliance knowledge

OSHA safety regulations understanding

Class A Commercial Driver's License

Job description

• Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
• Develop and refine an exceptional experience for customers taking delivery
• Proactively mediate and resolve any customer concerns or escalations
• Help control expenses, including staffing, supplies, and services
• Develop and implement safety programs focused on both driving, lifting, and handling
• Conduct routine audits of delivery staff to ensure minimum service standards are being met
• Evaluate and document work performance of assigned personnel and conduct routinely
• Meet routinely with delivery personnel to communicate issues, new processes, and concern
• Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
• Continually review and amend delivery staff job description as deemed necessary
• Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed

Requirements

• At least 5 years management experience in a food or beverage distribution/logistics environment
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
• Hold a valid Class A Commercial Driver's License

Benefits

• 401K
• Health Insurance Benefits
• Company Vehicle