Operations Manager – Last Mile / XL Delivery (Amazon DSP)

ForthRight Strategies LLC; Austell (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

ForthRight Strategies LLC, located in Austell, GA, is seeking an experienced Operations Manager for its Amazon delivery service. In this full-time role, you will lead daily logistics operations, manage team performance, and ensure exceptional delivery standards.

The ideal candidate has over 3 years of experience in logistics or operations management, with strong leadership skills and a focus on customer satisfaction. Join us to drive the success of our delivery services!

Qualifications

• 3+ years in logistics, delivery, or operations management.
• Experience managing teams of 20+ employees preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily delivery operations (10–50 routes).
• Manage dispatch team and route supervisors.
• Ensure on-time delivery and route completion.
• Monitor KPIs (on-time %, damage rate, customer satisfaction).
• Handle escalations and operational issues.

Skills

Logistics experience

Team management

Leadership skills

Communication skills

Last-mile delivery knowledge

Job description

Operations Manager – Last Mile / XL Delivery (Amazon DSP)

• Full-time
• Job Type: Permanent

ForthRight Strategies, LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community.

Location Address: HAT2 at 7520 Factory Shoals Rd, Austell, GA 30168

Drive with us – Apply Today!

About the Role

We are a growing Delivery Service Partner operating large-item deliveries for Amazon XL. We are seeking an experienced Operations Manager to lead daily delivery operations, manage drivers and dispatch, and drive performance across safety, customer experience, and efficiency.

Responsibilities

• Oversee daily delivery operations (10–50 routes)
• Manage dispatch team and route supervisors
• Ensure on-time delivery and route completion
• Monitor KPIs (on-time %, damage rate, customer satisfaction)
• Handle escalations and operational issues
• Manage driver performance and staffing
• Improve efficiency and reduce costs

Requirements

• 3+ years in logistics, delivery, or operations management
• Experience managing teams (20+ employees preferred)
• Strong leadership and communication skills
• Ability to work early mornings, weekends, and holidays
• Experience with last-mile delivery preferred

All your information will be kept confidential according to EEO guidelines.