Home Delivery Logistics Coordinator

Crate & Barrel; Canton Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking a Home Delivery Center Coordinator to serve as the vital link between Crate & Barrel and the 3rd party service provider. You will coordinate shipment planning, liaise with drivers, vendors, and customers, and help maintain high service levels in a fast-paced environment.

The role emphasizes attention to detail, teamwork, and strong communication skills, with responsibilities spanning freight movement, issue resolution, and process training to uphold Crate & Barrel

Qualifications

• Strong problem solving and analytical skills.
• High attention to detail.
• Computer literate, including Google OS.
• Clerical, word processing, and/or office skills.
• Mechanical aptitude to assemble furniture pieces.
• Awareness of training and communication resources.
• Good communication skills.
• Ability to work in a team environment.
• Basic English language proficiency.

Responsibilities

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Skills

Problem solving

Attention to detail

Google OS

Office skills

Mechanical aptitude

Communication skills

Teamwork

Basic English

Customer service

Job description

Crate & Barrel is seeking a Home Delivery Center Coordinator to serve as the vital link between Crate & Barrel and the 3rd party service provider. You will coordinate shipment planning, liaise with drivers, vendors, and customers, and help maintain high service levels in a fast-paced environment.

The role emphasizes attention to detail, teamwork, and strong communication skills, with responsibilities spanning freight movement, issue resolution, and process training to uphold Crate & Barrel