Home Delivery Experience Coordinator

Crate & Barrel; Wilmer (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Crate & Barrel is seeking a Home Delivery Customer Service Coordinator to connect the stores, third-party carriers, and customers in planning and executing home deliveries. You will liaise with drivers, vendors, and internal teams to ensure smooth operations, accurate inspections, and timely problem resolution.

The role requires strong organizational skills, a detail-oriented mindset, and a passion for service in a fast-paced environment.

Qualifications

• Mechanical aptitude for assembling furniture and understanding product components.
• Exceptional customer service with active listening and professional communication skills.
• Strong written and verbal communication, including phone etiquette.
• Awareness of loss prevention, safety, and company policies.

Responsibilities

• Act as liaison between stores, service providers, customers, and departments to coordinate delivery.
• Inspect products prior to customer pick-up and ensure accuracy of shipments.
• Resolves customer problems and requests within guidelines.
• Move physical goods and set up shipments to third parties; adjust delivery times as needed.
• Participate in training on technology upgrades and new systems.

Skills

Mechanical aptitude

Customer service

Communication skills

Teamwork

Attention to detail

Basic English

Education

High School Diploma or GED

Job description

Crate & Barrel is seeking a Home Delivery Customer Service Coordinator to connect the stores, third-party carriers, and customers in planning and executing home deliveries. You will liaise with drivers, vendors, and internal teams to ensure smooth operations, accurate inspections, and timely problem resolution.

The role requires strong organizational skills, a detail-oriented mindset, and a passion for service in a fast-paced environment.