Cross Dock Home Delivery Coordinator

Crate & Barrel; Canton Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking a Home Delivery Center Coordinator to serve as the vital link between Crate & Barrel and the 3rd party service provider. You will coordinate shipment planning, liaise with drivers, vendors, and customers, and help maintain high service levels in a fast-paced environment.

The role emphasizes attention to detail, teamwork, and strong communication skills, with responsibilities spanning freight movement, issue resolution, and process training to uphold Crate & Barrel

Qualifications

• Strong problem solving and analytical skills.
• High attention to detail.
• Computer literate, including Google OS.
• Clerical, word processing, and/or office skills.
• Mechanical aptitude to assemble furniture pieces.
• Awareness of training and communication resources.
• Good communication skills.
• Ability to work in a team environment.
• Basic English language proficiency.

Responsibilities

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Skills

Problem solving

Attention to detail

Google OS

Office skills

Mechanical aptitude

Communication skills

Teamwork

Basic English

Customer service

Job description

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

A day in the life as a Home Delivery Center Coordinator...

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What you'll bring to the table...

• Strong problem solving and analytical skills
• High attention to detail
• Computer literate, including but not limited to Google OS
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency

We'd love to hear from you if you have…

• A minimum of 1+ years of related work experience
• Customer service experience preferred