Home Delivery Customer Service Coordinator

Crate & Barrel; Wilmer (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Crate & Barrel is seeking a Home Delivery Customer Service Coordinator to connect the stores, third-party carriers, and customers in planning and executing home deliveries. You will liaise with drivers, vendors, and internal teams to ensure smooth operations, accurate inspections, and timely problem resolution.

The role requires strong organizational skills, a detail-oriented mindset, and a passion for service in a fast-paced environment.

Qualifications

• Mechanical aptitude for assembling furniture and understanding product components.
• Exceptional customer service with active listening and professional communication skills.
• Strong written and verbal communication, including phone etiquette.
• Awareness of loss prevention, safety, and company policies.

Responsibilities

• Act as liaison between stores, service providers, customers, and departments to coordinate delivery.
• Inspect products prior to customer pick-up and ensure accuracy of shipments.
• Resolves customer problems and requests within guidelines.
• Move physical goods and set up shipments to third parties; adjust delivery times as needed.
• Participate in training on technology upgrades and new systems.

Skills

Mechanical aptitude

Customer service

Communication skills

Teamwork

Attention to detail

Basic English

Education

High School Diploma or GED

Job description

The Home Delivery Customer Service Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

A day in the life of as a Home Delivery Customer Service Coordinator...

• Acts as a liaison between stores and service providers to be responsive to customer needs and requests
• Inspects all products prior to customer pick-up
• Acts as liaison between customers and various company departments
• Resolves customer problems and complaints within guidelines
• Moves physical goods
• Sets up some shipments to third parties; change or cancel delivery time
• Performs other related clerical duties
• Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What You'll Bring To The Table...

• Mechanical aptitude to assemble furniture pieces
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Possess a complete understanding of training and communication resources relevant to the position
• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Attention to detail
• Basic English Language proficiency

We'd love to hear from you if you have...

• Previous related work experience
• High School Diploma or GED equivalent