Home Care Warranty Manager

Mdc Holdings; Little Rock (AR); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Time off benefits

Pet insurance discount

Home purchase discounts

Job summary

Richmond American Homes, a subsidiary of MDC Holdings, Inc., is seeking a Home Care Warranty Manager to oversee warranty service operations and customer interactions. You will manage daily clerical tasks, prepare warranty reports, and ensure the company is presented professionally in all dealings.

Ideal candidates have experience in homebuilding or warranty administration, strong communication and organizational skills, and a mindset for process improvement.

Qualifications

• High school diploma or GED.
• Experience in homebuilding, construction or retail-related customer service.
• Customer service skills and new-home warranty experience.
• Management experience preferred.
• Knowledge of construction vocabulary.
• Excellent communication, organizational and time-management skills.

Responsibilities

• Prepare and distribute warranty reports using Enterprise 1, Excel, and Microsoft Word.
• Perform quality control walks and orientations.
• Schedule work-site appointments with trade partners and verify completion of warranty work.
• Handle escalated customer service issues to help ensure customer satisfaction.
• Work with others to expedite problem-solving.
• Create and manage office procedures related to Warranty Service Requests and all paperwork procedures.

Skills

Customer service

Construction knowledge

Management experience

Communication

Time management

Team coordination

Education

High school diploma or GED

Tools

Excel

Microsoft Word

Enterprise 1

Job description

Overview

BREAK GROUND ON A REWARDING CAREER WITH US! At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work‑life balance. We are one of the most established builders in the industry, with 45 years of experience and 240,000 homes to our credit.

Position Summary

We are seeking a qualified Home Care Warranty Manager to manage the day‑to‑day functions of customer service and warranty administrative operations, including coordination of all clerical responsibilities. This position is responsible for ensuring that Richmond American Homes is presented in a professional manner.

Responsibilities

• Prepare and distribute a variety of Warranty reports using Enterprise 1, Excel, and Microsoft Word.
• Perform quality control walks and orientations.
• Schedule work‑site appointments with trade partners and verify completion of warranty work.
• Handle escalated customer service issues to help ensure customer satisfaction.
• Work with others to expedite problem‑solving.
• Create and manage office procedures related to Warranty Service Requests and all paperwork procedures.

Qualifications

• High school diploma or GED.
• Experience in homebuilding, construction or retail‑related customer service is desired.
• Customer service skills and new‑home warranty experience necessary.
• Management experience preferred.
• Knowledge of construction vocabulary necessary.
• Excellent communication, organizational and time‑management skills.

Benefits & Perks

• Positive, collaborative team culture.
• Competitive compensation structure.
• Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401(k), Life Insurance, Short‑Term Disability, Long‑Term Disability, and EAP.
• Time‑off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave.
• Discounted pet insurance.
• Home purchase discounts and more.
• All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.

Compensation

• Base Salary: $90,000 – $100,000.
• FLSA Status: Exempt.
• Bonus Type: Quarterly Production.

Application Information

Please visit our website at www.richmondamerican.com for more information. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

EEO Statement

MDC Holdings, Inc. / Richmond American Homes is an Equal Opportunity Employer.