Customer Service Area Manager

D.R. Horton; Bakersfield (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid time off and holidays

Company provided benefits

Job summary

D.R. Horton, Inc. is seeking a Customer Service Area Manager for its Warranty Department. You will oversee a team of Customer Service personnel across a geographic area and ensure timely, quality warranty service and homeowner satisfaction.

The role requires leading budget management, policy development, and continuous process improvements to enhance customer outcomes. Travel to sites and homeowners is expected as part of daily duties.

Qualifications

• Bachelor's degree (BA) from a four-year college or university, or equivalent experience.
• Must have a vehicle and a valid driver's license.
• Willing to travel as needed for the role.

Responsibilities

• Plan and direct warranty activities for technicians and staff in defined geographic areas.
• Meet with homeowners/subcontractors to resolve warranty disputes.
• Develop and update department policies and procedures and Homeowner's Manual.
• Monitor budgets and control expenses within approved levels.
• Meet homeowners regarding items deemed not warrantable and schedule follow-ups.
• Manage a team of customer service representatives to ensure satisfaction and retention.
• Design and implement improved processes and operational policies.
• Review service requests and prepare claims with guidance for staff.

Skills

Staff leadership

Customer service

Budget management

Education

Bachelor's degree

Job description

Job Description - Customer Service Area Manager (2604980)

Job Description

Customer Service Area Manager - 2604980

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Customer Service Area Manager for their Warranty Department. The right candidate will be responsible for managing a group of Customer Service personnel in a specific geographic area and for the delivery of quality warranty service and homeowner satisfaction.

Essential Duties and Responsibilities

• Plan and direct warranty activities of the Customer Services Technicians, Customer Service Assistants, and other staff as assigned specific geographical areas
• Meet with homeowners and/or subcontractors to resolve warranty disputes
• Assist with developing and continually update Customer Service department policies and procedures and Homeowner's Manual
• Monitor, maintain and enforce all budgets
• Set appointments with homeowners pertaining to items deemed not warrantable
• Manage a staff of customer service representatives and ensure that customers are retained, satisfied and that their needs are fulfilled
• Responsible for designing and implementing improved processes and operational policies
• Recommend changes to products or services to fulfill customer needs
• Total involvement with training, communication and development of all service personnel
• Review every service request, manage assignments and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
• Meet with homeowners and subcontractor when necessary to resolve issues
• Constantly work toward lowering average completion time for requests and service satisfaction for homeowners

Supervisory Responsibilities

Directly manages two or more employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Salary range $65,000-$75,000 annually plus a quarterly bonus

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; orfour to sixyears related experience and/or training; or equivalent combination of education and experience.

Must have a vehicle, a valid driver's license, and be willing to travel.

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo