Home Care Services Specialist - Client Care & Training Lead

Masonicare Corp; Wallingford (CT); On-site; USD 25 - 33; Part time

Job summary

Masonicare at Home in Wallingford, CT is seeking a part-time Home Care Services Specialist. You will serve as a front-facing liaison, coordinating individualized care plans and collaborating with clients, families, and healthcare professionals to meet care needs.

The role emphasizes quality care, client satisfaction, and staff training, with responsibilities including intake, referrals, site visits, and travel across CT.

Qualifications

• Bachelor’s degree in a health-related field preferred; relevant experience may substitute.
• Private duty homecare experience preferred with knowledge of geriatric field.

Responsibilities

• Executes tasks focused on quality care, relationship management, and operational efficiency. Serves as primary liaison between MAH and its clients, as well as between the Masonicare continuum and both current and potential clients relations to home care services.
• Creates, reviews and updates individualized care plans in collaboration with clients, families, and healthcare professionals.
• Serves as expert resource to caregivers and support staff. Timely addresses issues and concerns and escalates to Executive Director appropriately. Conducts routine and ad hoc site visits to uphold client satisfaction and quality care standards.
• Carries out intake activities and tracking of referrals, and conducts necessary follow-up.
• Conducts home care-related consultations and assessments to ensure safety and client satisfaction.
• Trains and mentors care staff on company policies, care standards, and best practices.
• Maintains accurate and timely documentation related to client care, visits, and communications.
• Attends community and continuum events as invited/requested to embed Masonicare at Home in the communities we serve.
• May assist with recruitment, interviewing, and selection of care staff.
• Demonstrates strong oral and written communication skills as well as the ability to work independently and manage time.
• Communicates effectively and tactfully with staff and clients, recognizing their age, cultural diversity, needs, abilities and physical condition.
• Must be willing and able to travel throughout CT for majority of the workweek.
• Performs other duties as deemed necessary by the Executive Director.

Skills

Communication skills

Care planning

Time management

Training mentoring

Education

Bachelor’s degree in health-related field

Job description

Masonicare at Home in Wallingford, CT is seeking a part-time Home Care Services Specialist. You will serve as a front-facing liaison, coordinating individualized care plans and collaborating with clients, families, and healthcare professionals to meet care needs.

The role emphasizes quality care, client satisfaction, and staff training, with responsibilities including intake, referrals, site visits, and travel across CT.