Home Care Service Coordinator (Scheduler)

Ambercare; Socorro (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K match

Continued education

Monthly bonus potential

PTO

Retirement planning

Life insurance

Employee discounts

Job summary

Ambercare is seeking a Full Time Service Coordinator in Socorro, NM. You’ll schedule and supervise in-home care workers, conduct home visits, and monitor care plan adequacy to meet client needs.

Responsibilities include coordinating schedules, ensuring uninterrupted services, and maintaining HIPAA and quality standards. Ideal candidates have 2+ years in senior services and strong communication and organizational skills.

Qualifications

• Minimum of 2 years’ experience in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area.

Responsibilities

• Creates and manages schedules for in-home care workers and clients.
• Conducts in-home visits to monitor service quality and evaluate care plans.
• Maintains compliance with company, Department on Aging, Medicare, Medicaid and HIPAA standards.
• Contacts care providers and clients to provide service updates.
• Attends weekly branch meetings and records evaluations and notes.

Skills

Oral & written communication

Interpersonal skills

Prioritize & manage calls

Customer service focus

MS Word/Excel/Outlook

Travel requires license & insurance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Continued Education

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time Service Coordinator out of their Socorro, NM location!

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location

Ambercare 832 Highway 60 Socorro, NM 87801

Schedule

Monday thru Friday 8:00AM to 5:00PM

At Addus/Ambercare We Offer Our Team The Best

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies

• Minimum of 2 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.