Home Care Service Coordinator (Scheduler)

Ambercare – an Addus family company; Socorro (NM); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Company matched 401K

Continued Education

Monthly Agency Bonus Potential

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare – an Addus family company in Socorro, NM is seeking a Full Time Service Coordinator to schedule and supervise in-home care workers and clients. You will conduct in-home visits to monitor care plans and ensure compliance with regulations, supporting older adults and individuals with disabilities to live safely at home.

This role requires coordinating schedules, ensuring coverage, and maintaining high-quality service in a tight-knit team environment.

Qualifications

• Minimum of 2 years’ experience in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

Responsibilities

• Creates work schedules by entering schedules into the system and adjusting for changes.
• Provides alternate coverage to ensure care plans are followed.
• Contacts care providers and clients to provide service updates.
• Monitors client condition and performance of Home Care Aides.
• Maintains compliance with Medicare, Medicaid, HIPAA and internal rules.
• Conducts home visits to welcome new clients and review Welcome Packet.
• Prepares evaluation reports and case notes as needed.
• Maintains timely completion of all assigned home visits and attends branch meetings.

Skills

Oral & written communication

Interpersonal skills

Prioritization

Customer service

Microsoft Word

Microsoft Excel

Outlook

Driver's license

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time Service Coordinator out of their Socorro, NM location! Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location: Ambercare 832 Highway 60 Socorro, NM 87801

Schedule: Monday thru Friday 8:00AM to 5:00PM

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• Minimum of 2 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: employers/work-wellbeing/work-wellbeing-100-ranking.