Home Care Service Coordinator (Scheduling - Bilingual) - Sante Fe

Ambercare – an Addus family company; Espanola (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare – an Addus family company is seeking a Service Coordinator in Santa Fe, NM to lead scheduling of in-home caregivers, oversee client care plans, and support field staff. The role involves coordinating visits, ensuring quality service, and acting as a problem-solver in a fast-paced home-care setting.

Full-time, in-office hours Monday–Friday 8am–5pm. Competitive benefits include medical, dental, vision, retirement planning, PTO, and a daily pay option.

Qualifications

• High school diploma or equivalent.
• 1 year of industry experience.
• Strong interpersonal, organizational and communication skills.
• Proficient with Word, Excel and scheduling software.
• Reliable transportation.

Responsibilities

• Creates work schedules by entering schedules into the system and adjusts for changes.
• Provides alternate coverage to keep care plans on track.
• Contacts care providers and clients for service updates.
• Conducts monthly client wellness calls and home visits as required.
• Follows up on escalated client complaints and theft claims.
• Supervises direct service employees and enforces company policies.
• Maintains a professional, neat branch environment.
• Keeps information confidential and complies with privacy rules.
• Maintains regular attendance and flexibility to meet agency needs.
• Complies with MCO, Medicare, Medicaid and HIPAA regulations.
• Follows all regulations, policies, procedures and standards.

Skills

Interpersonal skills

Organizational skills

Communication skills

Word processing

Excel proficiency

Scheduling software

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator in our Sante Fe NM location, to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time: In office: Monday- Friday 8am - 5pm

Location: Ambercare 550-D St. Michaels Drive Santa Fe, NM 87505-7610

At Ambercare/Addus we offer our team the best:

• Medical, Dental and Vision Benefits


• Monthly Bonus


• Daily Pay Option


• Continued Education


• PTO Plan


• Retirement Planning


• Life Insurance


• Employee discounts

Position Summary:

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.


• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.


• Contacts care providers and clients to provide service updates


• Conducts monthly client wellness calls and conducts home visits as required


• Provides thorough, complete follow-through on escalated client complaints and theft claims


• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines


• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter


• Maintains a high degree of confidentiality at all times due to access to sensitive information


• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency


• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements


• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• Must have high school diploma or equivalent.


• 1 year of Industry experience required


• Interpersonal, organizational and communication skills.


• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.


• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: employers/work-wellbeing/work-wellbeing-100-ranking.