Home Care Service Coordinator (Scheduler)

Addus HomeCare; Great Falls (MT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Monthly bonus

Daily pay option

Continued education

PTO

Retirement planning

Life insurance

Employee discounts

Job summary

Addus HomeCare in Great Falls, MT is seeking a Service Coordinator to schedule caregivers, supervise in-home workers, and ensure high-quality, compassionate care for older adults and people with disabilities.

You will manage client updates, coordinate schedules, perform monthly wellness calls and home visits, and support field staff while upholding HIPAA and all regulatory standards. This is a full-time role with beneficial perks and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 3–5 years of industry experience.
• Excellent interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Excel and scheduling software; valid driver’s license.

Responsibilities

• Creates and manages caregiver schedules in the scheduling system.
• Provides alternate coverage to ensure care plans are followed.
• Contacts care providers and clients for service updates.
• Conducts monthly client wellness calls and home visits as required.
• Addresses escalated client complaints and theft claims.
• Supervises direct service employees and enforces company policies.
• Maintains professional branch appearance and confidentiality at all times.
• Follows regulations including MCO, Medicare, Medicaid and HIPAA.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Excel

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Word

Job description

• Continued Education

Ready to make a real impact? Join A-Plus / Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in‑home visits. You’ll be the go‑to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast‑paced environment and love making a difference, this is your moment!

Hours: Full Time Monday thru Friday 8.00am to 5.00pm with a 1 hour lunch break

Location: A-Plus HealthCare 916 13th Ave S Great Falls, MT 59405-4406

Position Summary: Responsible for scheduling and supervising in‑home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at hom1 would like to look at recent candidateshigh school graduate but prefer collegee, this is the job for you! Supervisory and/or home care experience preferred.

At A-Plus / Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Answering telephones
• Assisting staff
• Greeting visitors
• Filing/scanning and preparing report
• File reviews
• Data Entry
• Special projects

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• 3 to 5 years of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have DL to complete in‑home supervisory visits

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.