Home Care Service Coordinator

Addus HomeCare, Inc.; West Plains (MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare, Inc. is seeking a Scheduling Supervisor to oversee in-home care workers and clients in the West Plains area. The role includes creating schedules, coordinating coverage, and ensuring care plans are followed, with a focus on reliable communication and confidentiality.

Full-time in-office schedule (Monday–Friday, 8am–5pm) in West Plains, MO. Benefits include medical, dental, vision, daily pay, and opportunities for continued education and growth.

Qualifications

• High school diploma or equivalent required.
• 1 year of industry experience required.
• 2 years of office and scheduling experience preferred.
• Strong interpersonal, organizational and communication skills.
• Proficient in Word, Excel and scheduling software.

Responsibilities

• Create and manage schedules for in-home care workers and clients.
• Provide alternate coverage to ensure care plans are followed.
• Contact care providers and clients for service updates.
• Conduct monthly wellness calls and home visits as needed.
• Escalate and follow through on client complaints and theft claims.
• Supervise direct care staff and enforce company policies.
• Maintain professional appearance of the branch and confidentiality.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Scheduling program

Reliable transportation

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Ready to make a real impact? Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Position Summary

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours

Full Time: In office: Monday- Friday 8am - 5pm

Location

Location: Addus HomeCare 820 N. Kentucky Ave. Suite 1 West Plains, MO 65775

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• 1 year of Industry experience required
• 2 years of office and scheduling experience preferred
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.