Home Care Service Coordinator/ Case Manager

Addus HomeCare; Kalispell (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

PTO Plan

Retirement Planning

Life Insurance

Job summary

Addus HomeCare in Kalispell, MT is seeking a Service Coordinator to manage scheduling for in-home caregivers and oversee care plans. You will support field staff, coordinate client updates, and ensure timely service delivery within a fast-paced environment.

Responsibilities include conducting wellness calls, coordinating visits, and maintaining regulatory compliance while upholding confidentiality and high professional standards.

Qualifications

• Supervises in-home care workers and coordinates scheduling.
• Ensures compliance with regulations and company policies.
• Supports clients and field staff to maintain care plans.

Responsibilities

• Schedule and supervise in-home care workers and clients.
• Enter and adjust schedules to cover client needs.
• Conduct monthly client wellness calls and home visits as needed.
• Provide timely service updates to clients and providers.
• Maintain confidentiality and professional appearance of the branch.

Skills

Scheduling

Supervisory experience

Client coordination

Communication

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

Career Opportunities with Addus HomeCare

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Ready to make a real impact? Join Addus and help older adults and individuals with disabilities live safely and independently at home!

We�re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You�ll be the go-to problem solver�juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours: Full Time: In office: Monday- Friday 8am - 5pm

Location: Addus HomeCare 1825 Hwy 93 South Suite C1 Kalispell, MT 59901 (Able to travel for 10 to 20 visits monthly in the Flathead, Lincoln, Lake and Glacier area)

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• PTO Plan
• Retirement Planning
• Life Insurance
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client�s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company�s policies and guidelines
• Ensures the appearance of the branch�s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 1 year of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.