Full Time Home Care Service Coordinator

Addus HomeCare; Hannibal (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare in Hannibal, MO, is hiring a supervisor to schedule and oversee in-home care workers and clients in a defined geographic area. The role emphasizes ensuring care plans are followed and coverage is maintained.

The position requires 1 year of industry experience and 2 years in office scheduling, with in-office hours Monday–Friday 8am–5pm. A high school diploma is required, and the company highlights strong benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1 year of industry experience required.
• 2 years of office and scheduling experience preferred.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel and scheduling software.

Responsibilities

• Creates work schedules by entering schedules into the system and adjusts for client needs.
• Provides alternate coverage to ensure care plans are followed and services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and home visits as required.
• Supervises direct service employees and enforces attendance and conduct per policy.
• Maintains professional, confidential branch environment and orderly workflow.
• Follows all regulations and company policies.

Skills

Interpersonal skills

Organizational skills

Communication skills

Scheduling

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact? Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Position Summary

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours: Full Time: In office: Monday- Friday 8am - 5pm

Location: Addus HomeCare 655 Clinic Rd. Suite 203 Hannibal, MO 63401

At Addus We Offer Our Team The Best

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• 1 year of Industry experience required
• 2 years of office and scheduling experience preferred
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.